(Junior) IT Client Support Technician (m/f/d)

First-level user support: responding to user requests by tickets, telephone, email, MS Teams and/ or in-person

Troubleshooting with users in compliance with service requirements and existing procedures

Daily operation of IT production (backup, system monitoring)

IT assets management (software update, workstation configuration, Proxy, etc.)

Preparing workstations (unpacking, imaging, configuration, upgrade, etc.)

Managing technical incidents with manufacturers (standard exchange, replacement of defective parts, etc.)

Supporting network (patch, cabling, installation of switches, Wifi...) and configuring smartphones

Trained to Bac +2 level, beginner or with a first successful experience in an IT department

Knowledge of the general operation of computer systems and workstations (MS Windows 11, Office 365, Exchange/Outlook, WSUS...) and remote support tools

Knowledge of an IT infrastructure (AD, Exchange, TCP-IP,.)

Service-minded and customer-oriented

Ready to integrate into a team with a good ability to adapt and be autonomous

Respectful of existing guidelines, procedures and hierarchy

Fluent French and professional English level 

30 days of vacation

Remote working model (3 days onsite and 2 days remote)

Flexible working time

13 public holidays (based on the Bavarian system)

Special leave for specific occasions

Food vouchers (15 x €6,90 vouchers per month)

13,5 salary installments

Childcare allowance (max. €250/month)

Bike leasing with employer subsidy

Occupational Pension Scheme

Employee Assistance Program access

Various health-related offers and benefits

Group Accident Insurance

Professional onboarding and training offers

Staff Shop with special discounts

Socialising and gaming area

On-site gym and sports fields

Company events