Technical Support Coordinator (m/f/d)
Benefits
Level up!
Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks.
At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.
Technical Support Coordinator (m/f/d)
Tasks
Assuring Customer Care Europe Technical Department and Nintendo Co., Ltd, Japan (NCL) Product Technology Department, Product Technology Department Group and Technical Service Department information flow is fluent between each other
Coordinating trainings, technical document preparation, decision making and purchasing of tools, process design, repairs and refurbish, spare parts definition with NCL and informing Nintendo of Europe (NOE) Technical team
Preparing and organizing NCL visits to NOE workshops and vice versa
Maintaining Repairs Portal
Attending NOE, NOA (Nintendo of America) and NCL technical meetings to assure correct understanding between all regions
Helping and coordinating between NCL and NOE Technical Support team for process flow implementation and audits
Analyzing and recommending purchasing of all tools required and used by NOE Technical Service department repairs and internal usage
Helping and providing improvement measures for repair centers together with Senior Technicians and based on global benchmarking
Requirements
Technical background or similar knowledge or degree in Business Administration or equivalent experience, including the willing to learn
Excellent verbal and written communication skills
Japanese and English spoken and written skills; Native level of Japanese would be a plus
Excellent management of MS tools; JIRA and Confluence will be important to know
Capacity to support translation tasks
Benefits
30 days of vacation
Remote working model (3 days onsite and 2 days remote)
Flexible working time
13 public holidays (based on the Bavarian system)
Special leave for specific occasions
Food vouchers (15 x €6,90 vouchers per month)
13,5 salary installments
Childcare allowance (max. €250/month)
Bike leasing with employer subsidy
Occupational Pension Scheme
Employee Assistance Program access
Various health-related offers and benefits
Group Accident Insurance
Professional onboarding and training offers
Staff Shop with special discounts
Socialising and gaming area
On-site gym and sports fields
Company events
Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.
Nintendo of Europe SE• Human Resources • Goldsteinstraße 235 • 60528 Frankfurt am Main • Germany
Kontakt für Bewerbung
Benefits
Arbeitsort
Mehr zum Job
| Beschäftigungsart | Festanstellung |
|---|---|
| Arbeitszeit | Vollzeit |
| Arbeitsort |
Goldsteinstraße 235,
60528
Frankfurt am Main
|